Terms and Condition

Completing orders at nalmcosmetics.com means that you agree to our terms of purchase, and that the name and personal or corporate registration number are registered in our customer register. We reserve the right to correct orders for delivery for any reason, and if you have made multiple orders, we reserve the right to merge your orders and deliver them in a package.

 

Order processing:

Nalmcosmetics.com Is closed on weekends and major holidays. All orders received on Friday, Saturday and Sunday will begin processing the following Monday

 

• Domestic delivery time is between 3-5 business days.
• International shipping  7-20 days (does not account for time in custom)
• The package is left for 14 days at your delivery center. If packages are not collected, we will send an invoice to you     for our shipping and handling costs, currently 150 SEK.
• We are not responsible for any fees required by customs.

 

Shipping cost:

International shipping free

 

Payment options:

Credit Card

Paypal

 

Order and delivery confirmations:

Once you have completed an order you will receive an order confirmation by e-mail. If you have not received an order confirmation, please check that your email address matches  or check you spam/junk email, if not feel free to contact us and we will send you the confirmation. When the goods are shipped from our e-warehouse, you will receive a delivery confirmation by email. Together with your package, you will receive a delivery slip which is valid as a receipt.

The customer is responsible for stating the correct adress when ordering. Nalm Cosmetics will not be held liable for delivery not arriving due to incorrect adress. If the shipment does not arrive due to incorrect address and returned to our warehouse, the customer will be charged 49 SEK for the shipping costs. If the customer wants the order to be reshipped, another 49 SEK will be charged.

 

Force majeure:

Events such as war, natural disaster, labor market disputes, government decisions, missing deliveries from subcontractors, extinct circumstances, and equivalent events outside of Nalm Cosmetics Control, which could not reasonably be foreseen, should be attributed to force majeure. This means that Nalm Cosmetics is exempted from its obligations to fulfill entered agreements.

 

Return policy:

Nalcosmetics.com offer a 14 days of return policy under the Distance and Home Sales Act. The return period begins from the day you received the item. However, a prerequisite is that the product is unused, unopened and undamaged.

The customer is responsible for the cost of returning and for the goods until it is delivered to us.

Contact us at support@nalmcosmetics.com with the following information:

a) Order number (found in your order confirmation, on the delivery slip or invoice)

b) Name and contact details

c) The name and amount of the products desired to be returned

Nalmcosmetics.com shall confirm that the return is approved and that the return period has not been passed before the goods are returned.

 

Return adress

NALM AB

Warfvinges väg 18

112 51 Stockholm

If you have received a defective product, please contact our customer service immediately. Describe the error as thoroughly as possible. If we cannot solve the problem, you can of course return the product to get a new one or get a refund.

Please allow 7-10 days for your refund to be completed.

 

Product information and images:

NALM Cosmetics cannot guarantee that the product images shown on your screen are true to reality. Differences may occur depending on the type of screen and brightness you are using.

We recommend that you double-check the product information and table of contents on the packaging when you receive your delivery, especially if you are allergic or hypersensitive to any substance.

 

Processing of data and purchase information:

Upon purchase, you agree that we store and use your information in our business to complete and provide the service you may expect from us. According to PUL (Personal Data Act) you are entitled to receive the information we have registered with you. If you consider it incorrect or irrelevant, you may request correction or removal from our customer register.

The information you provide about yourself is used by nalmcosmetics.com and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties.